This month marks a big milestone for our team, as we celebrate the fourth anniversary of adepsi.
We started adepsi back in 2021 with one goal: to make call data management compliant, durable and secure. Today, we work with clients and partners across the country to make live and legacy data storage headaches a problem of the past.
Here’s a look at what we’ve achieved so far, and where we’re heading next.
A simple solution to a complex problem
We’re not new to contact centre technology, our founding team has over 40 years’ combined experience in the industry, and we kept running into the same issue. Managing legacy data was always a headache.
No matter the sector, clients were facing the same challenges. Outdated hardware systems, high maintenance costs and complicated retention requirements were slowing teams down and creating unnecessary risk.
Solving real problems
Because of our background, we knew what mattered most: making call data management compliant, durable, and straightforward from the very start.
With quick migration, easy integration into your CCaaS or call recording platform, and no downtime, adepsi can make an impact on day one. No complicated installs, just a secure, cloud-based system that scales with your needs.
That includes being built for long-term reliability. Our platform is designed with 11 nines (99.999999999%) of data durability, which means your call recordings, whether live or legacy, are protected against loss with extremely high certainty. Even at scale, the risk of losing a single file is small, giving you confidence when it comes to compliance, audits, and retention policies.
Whether you’re managing sensitive public safety communications or decades of business calls, Adepsi keeps your data safe, accessible, and future-ready.
Built to evolve
Every feature we’ve added has been driven by real customer feedback. From security upgrades like litigation hold and advanced redaction, to time-saving tools like automated transcription, every update has been shaped by what users told us they needed.
And we’re not stopping there. If there’s a feature you’d like to see, we want to hear from you. Adepsi is built to evolve – with you, for you.
Just as our platform continues to evolve, so does our brand. Launched earlier this year, the adepsi rebrand reflects our growth and our commitment to staying ahead of the curve. Same mission, same reliability, but we now have a sharper identity that better reflects us.
Trusted by world-class clients and partners
Adepsi is trusted by organisations including ACCA, Ageas, Aircall and Amazon Web Services, as well as many others across highly regulated industries.
We support clients from a whole range of sectors, including, public safety, financial services, insurance and healthcare, where secure, compliant, and reliable data management is non-negotiable. We pride ourselves on the ability to provide peace of mind to modern organisations.
Leading the way
Our leadership team has been part of adepsi’s story from the very beginning. Here’s what they had to say about the journey so far:
“From day one, our mission has been to make call data management simpler and more secure. What started as an idea to solve a very specific problem has grown into a platform that helps organisations across industries handle some of their most critical communications. Four years in, I’m proud of how far we’ve come and excited about what’s ahead.” David Kindness, Co-Founder.
“Every new feature and improvement has been shaped by the people who use adepsi. Listening to our clients and understanding their challenges has kept adepsi evolving over the years. Our whole team is focused on continuing to make call data easier to manage and more reliable to access.”
Four years in – and just getting started
Four years in, adepsi has solved some of the toughest challenges around call data management – but this is only the beginning.
Every business faces different pressures, which is why our roadmap is shaped by real-world needs and by the teams who rely on us every day. We’ll keep growing with a focus on adding new features, supporting more interaction channels and expanding our partner network.
It’s been an exciting four years, and we couldn’t have reached this milestone without the support of our clients, partners and the teams who trust us. Here’s to the next four years of making call data easier. If you’d like to find out more about our product and what we have in store, get in touch.
