Call recordings are one of the most valuable types of data a business holds. But valuable data is often the most vulnerable, so it’s vital you store it securely.
The problem? Too many businesses are still relying on outdated systems that make recordings harder to protect. And if a data breach happens, call data is often one of the first targets – leaving you exposed to fines, lost trust and expensive disruptions.
In this blog, we’ll look at the main risks to call recordings, the real cost of a breach, and practical ways to protect your data.
The main risks around call recordings
Call recordings carry a lot of sensitive information, but the risk isn’t just about the data itself – it’s about how it’s stored, accessed and managed.
Here are some of the most common issues:
- Legacy systems: Older on-premise tools weren’t designed with modern security in mind. They’re harder to maintain and more vulnerable to attack.
- Weak encryption: Without strong encryption, recordings can be intercepted or accessed while they’re stored or transferred.
- Too much access: If every team member can view every recording, the chances of mistakes or accidental exposure go up.
- Poor retention practices: Holding onto recordings longer than needed only increases the chance they’ll be exposed.
What does a breach really cost?
If a data breach happens and sensitive data is leaked, your business can face expensive fines. Under GDPR, penalties can reach £17.5 million or 4% of global turnover. Other industry-specific regulations, like those enforced by the FCA in finance, bring their own consequences.
But the hit to your finances isn’t the only cost…
A breach can trigger audits, investigations and downtime, taking teams away from their work and affecting service delivery. And if sensitive recordings are exposed, it’s not just data you’re losing – it’s customer confidence.
The effects can be long-lasting, affecting everything from day-to-day operations to your business reputation.
Protecting your call recordings
The good news is that securing call recordings doesn’t have to be complicated. With a few key practices and the right platform, you can build a safer, more secure operation.
Encrypt recordings in storage and transfer
Encryption protects data by converting it into unreadable code unless the correct key is used. It adds an extra layer of security, whether recordings are being moved between systems or stored for the long term.
Control access carefully
Not every team member needs access to every recording. Rule-based access allows users to see what’s relevant to them – no more, no less. With adepsi, access can be restricted based on call metadata like date, user, or call ID, and all activity is tracked for accountability.
Keep recordings in one place
When call data is spread across disconnected systems, it’s harder to secure and manage. A centralised platform helps you apply consistent policies and gives your teams more control.
Define and automate retention policies
Holding onto call data “just in case” might seem smart, but it often ends up creating more risk. Automated retention rules help you only store what’s needed and remove what’s not, in line with compliance requirements.
Build in resilience
If a system fails or a cyberattack occurs, you need to know your recordings can be recovered. Secure, automated backups and clear recovery processes reduce the risk of data loss or extended downtime.
Train your team
Even the best technology can’t stop human error. Regular training helps teams understand how to handle recordings safely, avoid common pitfalls and recognise potential threats like phishing before they cause harm.
Why a purpose-built platform matters
When you try to secure call recordings with outdated infrastructure or mismatched tools, you can end up introducing more risk in the long run. System sprawl makes compliance harder, puts pressure on your IT teams and creates gaps in security that are hard to monitor.
A platform built specifically for call data management solves those challenges – making it easier to store, protect and access recordings in one place.
How adepsi helps
Our platform is cloud-native and secure by design, giving you confidence that recordings are always protected and easy to manage.
- Strong security: End-to-end encryption, rule-based access and full audit trails.
- Centralised storage: Live and legacy recordings brought together in one searchable platform.
- Future-ready: Automated backups, scalable infrastructure, and reduced storage costs.
With adepsi, you don’t have to choose between security and usability – you get both.
Ready to protect your call recordings?
Outdated systems and inconsistent controls leave sensitive conversations exposed. Adepsi makes it simpler to secure, manage and monitor your recordings all in one place.
Get in touch with our team to see how we can help.
